GENERAL CONDITIONS OF SALE
HYGGE CHALETS LODGES & SPA DOMAIN
SAS HYGGE CHALETS
1. Purpose
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by the establishment SAS HYGGE CHALETS (Domaine du Hygge Chalets Lodges & Spa), the contact details of which are specified in the reservation confirmation document. They govern all the steps necessary for the reservation and its follow-up between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale, as well as the terms and conditions of sale of the reserved rate accessible on our reservation platform. These conditions apply to all reservations concluded online via our reservation platform.
2. Reservation
The customer selects the services presented on our booking platform. He acknowledges having read the terms and conditions for booking the available services, having requested and obtained all the information necessary to make his booking with full knowledge of the facts. The customer is responsible for his choice of services and their suitability for his needs. We cannot be held liable in this regard. The booking is deemed accepted by the customer at the end of the booking process.
3. Booking process
Reservations are made via the electronic reservation form accessible on our online platform. The reservation is made upon receipt of the reservation form duly completed by the customer, which attests to the veracity of the information transmitted. The customer must enter their banking information to guarantee the reservation and accept these general conditions before definitively validating the reservation.
4. Acknowledgement of receipt of reservation
The booking confirmation is sent by email to the address provided by the customer. This confirmation summarizes the contract offer, the services booked, the prices, the sales conditions of the selected rate and the contact details of the establishment.
5. Cancellation or modification by the customer
In accordance with Article L. 121-21-8 of the Consumer Code, the customer does not benefit from a right of withdrawal. The conditions of cancellation or modification are specified in the conditions of sale of the reserved rate. All reservations are nominative and cannot be transferred to a third party.
6. Consumption of the service
The customer may be required to present an ID upon arrival to fill out a police form. Any behavior contrary to public order may result in the immediate expulsion of the customer without reimbursement. The customer must respect the internal regulations of the establishment under penalty of having his stay canceled without compensation.
7. Liability
The establishment is not responsible for any variations between the descriptions on the site and reality during the stay. The establishment declines all responsibility in the event of force majeure or incidents beyond its control (breakdowns, unavailability of the internet, etc.).
8. Complaints
Any complaint relating to the performance of services must be reported in writing within eight days of the customer's departure.
9. Prices
Prices are inclusive of all taxes and are confirmed prior to booking. Any changes to statutory taxes will be reflected in the price on the invoice date. Additional services and tourist taxes are not included in the price, unless otherwise indicated.
10. Payment
The guest must provide their bank details to guarantee their reservation. Payment is made on site at the establishment, unless otherwise stated related to a special rate requiring prepayment.
11. Bank guarantee
A security deposit of €1000 is required and must be provided in the form of a bank card imprint maximum 72 hours before the customer's arrival.
This deposit is intended to cover any damage caused to the establishment's facilities, equipment or movable objects during the customer's stay.
In the absence of a security deposit by bank imprint, no key delivery will be made , and the establishment reserves the right to cancel the reservation without refund.
The deposit will be returned to the customer within 7 days of departure, provided that there is no damage to the accommodation. In the event of damage, the establishment reserves the right to debit all or part of this deposit to cover repair costs.
12. Respect for privacy
The personal data collected is intended for the establishment and its service providers. It may be transmitted to third parties for the proper execution of the reservation. The customer consents to the transfer of his data, including outside the EU, as part of the execution of the contract.
13. Proof agreement
Acceptance of the general conditions and entry of banking information constitutes an electronic signature having the same value as a handwritten signature.
14. Force majeure
In the event of force majeure, neither the customer nor the establishment may be held responsible for the non-performance of their respective obligations.
15. Dispute Resolution
These General Terms and Conditions are governed by French law. In the event of a dispute, only the French courts will have jurisdiction.
16. Entirety
These conditions express the entirety of the obligations of the parties. They may be modified at any time, the new versions being put online.
.